FAQ
Frequently Asked Questions
What exactly do you make?
Presentations, proposals, reports, workbooks, training materials, and internal communication systems — the documents that carry your expertise to a client, board, funder, or employee. We don't do logos, branding, websites, or social media.
How is this different from hiring a freelance designer?
A freelancer typically executes a brief you hand them. We function as a continuing partner — we retain institutional knowledge of your organization, so every project after the first gets faster and more precise, and we bring a strategic point of view, not just execution.
Do we need to sign up for Communication Concierge™, or can we do a single project first?
Either works. Many clients start with a single high-stakes project — a proposal, a board deck — and move into Communication Concierge™ once they see the standard of work and the value of continuity.
What do you need from us to get started?
Whatever you have, however rough. A messy slide deck, scattered notes, a stream-of-consciousness recording from a subject matter expert — that's the normal starting point, not an exception..
How fast can you turn something around?
Turnaround depends on scope and complexity; typical ranges are covered in your proposal. Communication Concierge™ clients work within pre-agreed turnaround standards, which is one of the main advantages of the ongoing partnership.
Do you work with organizations outside your listed industries?
Often, yes. The industries we list are where we have the deepest pattern recognition, but the underlying problem — expertise that isn't translating into clear communication — shows up everywhere. Reach out and we'll tell you honestly if it's a fit.
What does confidentiality look like?
NDAs are standard practice, not an exception you have to request. We don't reference client work publicly — including in our own portfolio — without explicit permission.
What size of organizations do you work best with?
Most of our clients have 5 to 50 employees — big enough to produce a steady flow of high-stakes documents, not yet big enough to justify a full in-house communications department.
